Shipping Policy

At HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED, we take pride in our efficient top-up order processing and strive to ensure that your experience with us is seamless. Below, we outline our top-up policy to provide you with clarity and transparency.

1.Top-Up Process:

For your convenience, top-up orders will typically be processed automatically and credited to your account in the form of traffic or IP resources as soon as they are generated. This ensures that you can enjoy uninterrupted service without delay.

2.Expected Timeframe:

In most cases, you can expect your top-up products to be applied to your account within a short timeframe after the order is generated. Our system is designed to make this process quick and efficient.

Exception Handling:

While we endeavor to process all top-up orders promptly, there may be rare instances where a credit does not appear in your account within the expected timeframe.

4.Contacting Customer Service:

If, for any reason, you do not receive your top-up products within 24 hours after the order's generation, we encourage you to reach out to our dedicated Customer Service Team. Our experts are ready to assist you and resolve any concerns you may have.

5.Appealing a Delayed Order:

Should you experience a delay in the crediting of your top-up order, we have established an appeal process to ensure your satisfaction. To initiate an appeal, please contact us through the following methods:

When reaching out to us, please provide the following details for a prompt resolution:

6.Expedited Resolution:

We understand the importance of timely resolution, and our dedicated team will investigate your appeal promptly. We are committed to resolving any delays to your satisfaction and ensuring that you receive the products you are entitled to.

At HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED, we value your trust and are dedicated to delivering a top-notch experience. Our top-up credit policy is designed to provide you with the assurance that your top-up orders are processed efficiently. If you have any questions or concerns about your top-up orders or need assistance, please do not hesitate to contact us at [email protected]. Your satisfaction is our priority, and we are here to support you every step of the way.